The player from Germany had his Oshi Casino account deactivated and was unable to withdraw 300 euros, despite evidence indicating that Germany was permitted to play. He expressed frustration over contradictory information and sought to report the casino. The Complaints Team was currently unable to proceed with the investigation due to a lack of response from the player to their inquiries and reminders, resulting in the closure of the complaint for the moment. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Oshi Casino - Player’s account has been closed; withdrawal request denied.
Closed
Our verdict
Player stopped responding
Amount: €300
Oshi Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 months ago
Translation
Oshi Casino has deactivated my account and refused to withdraw 300 euros.
Their reasoning: According to their statement, Germany is among the restricted countries. However, many Germans play on their website, and their accounts are not deactivated, which is contradictory. I'm attaching screenshots from their terms and conditions, which prove that Germany is among the countries permitted to play.
Any communication with you is pointless. I would also like to know where I can report Oshi Casino and take action against them. However, a photo shows that Germany is one of the restricted countries, which is contradictory.
Automatic translation:
Public
Public
5 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
5 months ago
Translation
On slot machines ( Pragmatigplay ).
Yes, I passed the verification.
Without active bonus.
Automatic translation:
Public
Public
5 months ago
Hello,
thank you for your reply.
Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
Public
Public
5 months ago
Dear Claudiu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
5 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
