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HomeComplaintsNV Casino - Player believes that their withdrawal has been delayed.

NV Casino - Player believes that their withdrawal has been delayed.

Resolved
Our verdict

Case closed

Amount: 10,000 zł

NV Casino
Safety Index:High

Case summary

The player from Poland had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The delay was explained as a normal processing time, possibly due to KYC verification or high withdrawal volume. After confirming that the account had been verified and the withdrawal was processing, the player acknowledged the situation and later marked the complaint as resolved. The issue was considered closed following the player's confirmation of resolution.

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1 week ago

Here’s a sharper version for Casino Guru that emphasizes your concerns while staying factual and safe to post:

Title: NV Casino – Withdrawal Delays and Possible Scam

Post:

I want to warn others about my recent experience with NV Casino regarding withdrawals. I tried to withdraw my money, but the process has been extremely slow and frustrating.

They requested multiple documents, including:

A photo of my ID

A selfie holding my ID

A photo showing my account clearly in the background

I submitted all documents in high-quality, clearly meeting their requirements. Despite this, my withdrawal has not been processed, and they keep asking for additional verification without providing clear reasons.

At this point, I’m concerned that NV Casino might be intentionally delaying withdrawals or making it difficult to get my money.

Has anyone else experienced similar issues with NV Casino? How long did it take for your withdrawal to be processed after submitting all documents? Any advice would be apprecia

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1 week ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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1 week ago

Dear Sauravbam1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 week ago

Ok maam thank you time my withdraw is processing for now more 24 hours how long it will take hit account since everything is verified now.i tried that to my mifinity account

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5 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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5 days ago

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sauravbam1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla

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