The player from the United Kingdom requested her account to be closed due to gambling addiction, but had it reopened shortly after. Since then, she has lost £1200 and is seeking a refund for her deposits. Her account has now been permanently closed.
MyStake Casino - Player’s account has been closed permanently.
Opened
Current status
Waiting for Casino Guru to reply
6d 5h 47m 20s
MyStake Casino
Safety Index:Very highCase summary
Discussion
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Public
2 days ago
Hi,
after loosing so much money and never taking a win to this site in the past year and my gambling addiction spiralling out of control, I asked them to close my account last month. They did, but within a few days I emailed them to open it back up and they did , no questions asked!
with that, my addiction has got even more out of control and Iv deposited £1200 since, which has put me into depression , financial hardship and my mental health has hit rock bottom. They are at fault here for letting me re open my account. I have tried to ask for a refund on live chat for my deposits after the account was re opened and was basically told they don’t know when someone has a gambling problem because they are not in touch with gamstop. But I had already told them that I wanted it closed in email last month!
Then he just said they don’t offer refunds & my account is now shut permanently and then shut the chat down so I have no choice but to make a complaint.
I have never withdrew a win from this site!
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19 hours ago
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19 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- When initially asking for account closure in the casino, have you disclosed suffering from any gambling problems to the casino?
- Could you please share with me your communication with the casino regarding the first account closure and subsequent reopening of your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
