The player from Germany faced a refusal of his withdrawal despite having all documents verified, which had been accepted smoothly by two other casinos under the same company. He expressed concern that the support seemed to be obstructing the withdrawal process. The issue was resolved when the player requested to close the case, leading to the complaint being rejected by us.
Monro Casino - Player's withdrawal is delayed.
Closed
Our verdict
Other
Amount: €400
Monro Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
The casino has verified all my documents and still refuses my withdrawal. I uploaded the same documents to 2 other casinos of the same company and the withdrawals were accepted smoothly. Not at this casino. The support answers suspiciously and it seems as if they want to prevent withdrawals at all costs
Public
Public
11 months ago
Dear Inkognitoxx,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me a screenshot of the pending withdrawal requests in your casino account?
When was the last time you requested a withdrawal from this casino?
Have you made any successful withdrawals from this casino before?
Have you communicated with the casino customer support about the reasons why your withdrawals are denied?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
