The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Magius Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for a delayed payment
5d 21h 38m 22s
Magius Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Magius Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case summary
Discussion
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yesterday
I win 280 pounds I widrataw first time using the international payment method using IBAN and them refused after 5 days my widrataw reason for not need using space between the IBAN characters.I made again widrataw same amount using the deposit payment method and today still show me under review.Is not possible because all casino pays out after 3 hours ,one day or maximum 3 days maybe sometimes 5 days but for me playing on 10 different casinos sites never happen this .Thank you
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yesterday
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yesterday
Dear Rocky81,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
