The player from Austria's account at Luckywins is deactivated after a successful night of winning over 7500 euros. He is unable to withdraw his winnings, cannot verify his account, and has not received any explanations or response from customer support regarding the closure.
LuckyWins! Casino - Player’s account has been closed without explanation.
Opened
Current status
Waiting for player to reply
1d 19h 58m 48s
LuckyWins! Casino
Safety Index:Very highCase summary
Discussion
Public
Public
1 week ago
Translation
I registered with Luckywins yesterday and transferred a total of 200 euros. The night went very well and I won over 7500 euros.
I went to the withdrawal section, entered my bank details, and transferred the money.
When I tried to verify my account and upload documents, I was logged out. When I tried to log back in, I saw that my account had been deactivated.
I contacted customer support and haven't received a reply yet.
When I contacted live chat, they said my account had been deactivated without explanation and that it was a decision made by the administration. They gave me no reasons and wouldn't let me verify my account.
I don't know what to do because I played without bonus money or free spins, and now I'm stuck and I'm not getting any information about why this happened, and my withdrawal isn't being processed either.
Perhaps you can help me
Regards, Alex
Automatic translation:
Public
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1 week ago
Important notice:
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If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Do I understand correctly that you didn't manage to upload any documents to verify your account?
Additionally, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps.
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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1 week ago
Translation
I played exclusively in the casino, specifically Big Atlantis Frenzy.
nothing else
And yes, they deactivated my account and I couldn't verify it either.
I contacted the live chat because no one from support responded.
They can't provide any information, only that my account has been blocked by the administration.
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5 days ago
Hello everyone,
Thank you both for your replies.
Dear Lucy and LuckyWins! Casino,
Thank you sincerely for providing additional information regarding this issue and for your assistance with alexleon14's payment. I have marked the last message as private to ensure that it remains accessible only to the parties involved in this specific complaint.
Alexleon14, please let us know when you receive the remaining balance so we can close this complaint accordingly. Thank you!
