The player from Germany had requested a withdrawal of €360 three weeks ago, but the funds were reverted to his casino balance despite being approved. He had two additional approved withdrawal requests for €3,500 and €1,000, but support could not provide an explanation for the delays. The issue was resolved, and the player marked the complaint as resolved, indicating satisfaction with the outcome.
Lemon Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €3,500
Lemon Casino
Safety Index:Very highCase summary
Discussion
Public
Public
2 months ago
Translation
Hello, on October 30, 2025, I attempted to withdraw €360. After a week, the funds weren't credited to my account (despite being approved), so I contacted support, and they credited it back to my casino balance. Now I have two withdrawal requests: one for €3,500 and the other for €1,000. These were also approved by the casino, and my account is fully verified. Support couldn't tell me what the problem was in the live chat.
Automatic translation:
Public
Public
2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- When exactly did you submit the withdrawal requests that are currently pending in your account?
- Which payment method have you selected for your withdrawal requests?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- When was the last time the casino communicated with you regarding the delay in processing your payments?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
2 months ago
Translation
Good morning,
The withdrawals were approved on November 14, 2025. Both were via SEPA; I am fully verified. The casino didn't contact me directly; I had to use live chat. They couldn't tell me what the problem was.
I know that the two withdrawals are less than 14 days old, but the same was true for the first withdrawal of €360, which was approved on October 30th. I then continued playing with the money and got my first ever max win in Blood & Shadow 2.
Best regards
RS
Automatic translation:
Public
Public
2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear xlnsane,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
