Lemon Casino - Player’s account has been closed due to verification issue.

Hello/Good evening, I created my Lemon account several months ago and made several deposits without any problems. The day I won and tried to verify my account, I saw that it wasn't working because I had made a mistake with my birthday. So I contacted support to explain that everything was fine, and they told me they would contact me by email. And then they blocked my account, claiming I had committed fraudulent activities. Come on, I've played at dozens of casinos and I've always had my accounts verified without any issues.Mistakes can happen to anyone. I don't believe that's a reason to block an account and confiscate the money.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dalhi123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• What was the exact mistake you made regarding your birthday?
• Did you pass any of the verification levels before you lost access to the account?
• Have you received any formal notification about the account block or the allegations of fraudulent activities?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

my error on the birth date was the year,it was 1968 Instead of 1997. Here is the message of lemon casino:

Thank you for providing the documents for your account verification.

During our thorough verification process, our security system has detected significant inconsistencies in the documents submitted. Our analysis indicates Fraudulent patterns: edited document data.

This constitutes a serious violation of the Lemon Casino Terms and Conditions.

Relevant Regulation Excerpt:

According to Section 09.(Violations) of our Terms and Conditions, any attempt to manipulate or provide false documentation is strictly prohibited. Furthermore, Section 10.(Account Liquidation) states that Lemon Casino reserves the right to close an account and confiscate all funds if there is justified suspicion of fraud, including the use of forged, stolen, or otherwise compromised documents.

Decision:

Therefore, we have been compelled to take the following actions, which are final:

Your account has been permanently blocked.

All funds associated with this account have been confiscated.

This decision is made to uphold the integrity of our platform, ensure fair play for all our users, and comply with our legal and regulatory obligations regarding security and fraud prevention.

If you have any additional questions, please feel free to contact us🍋

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dalhi123,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra