The player from Germany is experiencing a delayed withdrawal of €500 from the casino Legiano, requested on December 28, 2025. Despite having a balance of approximately €40,000 and being fully verified, he has not received a specific update on the status of his withdrawal, which remains pending. He seeks assistance in resolving this issue after multiple unhelpful communications with customer support.
Legiano Casino - Player’s withdrawal is delayed.
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Legiano Casino
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2 weeks ago
Translation
Casino: Legiano
Type of problem: Delayed payment
Payout amount: €500
Account balance: approx. €40,000
Date of payment request: December 28, 2025
Description of the problem
I hereby file a complaint regarding a delayed payout at the online casino Legiano.
On December 28, 2025, I requested a withdrawal of €500. This was my first withdrawal request, as withdrawals from Legiano are apparently only possible in limited partial amounts.
My total account balance is currently approximately €40,000, but I am deliberately trying to withdraw only a small portion at first.
To date, the payment has not been processed and remains in the status "in progress / pending".
I have contacted Legiano's customer support multiple times. The only response I receive is the same: my withdrawal is "in the finance department's queue" and they are currently experiencing a high volume of requests. I have not yet been given a specific reason, an individual status update, or a firm timeframe.
In addition, I would like to clarify that:
my account is fully verified
I have complied with all the terms and conditions
There are no outstanding bonus conditions or wagering requirements.
There are no player protection or account restrictions.
Considering that only €500 is to be paid out from a significantly higher balance, and that the processing time communicated by the casino is usually 3-5 working days, I consider this delay to be unreasonable and not customer-friendly.
Since my multiple attempts to resolve the issue directly with customer support have so far been unsuccessful, I am now asking Casino Guru for assistance in mediating so that my rightful withdrawal can be processed promptly.
I am happy to provide the following documents:
Screenshots of the payout request
Proof of current payment status
Copies of all communication with customer support
Thank you for your support.
Best regards
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2 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 weeks ago
Dear Lrnzschoe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you play casino games or bet on sports?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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2 weeks ago
Translation
Dear Mr. Attila,
Thank you very much for your feedback and your support in this matter.
I will gladly answer your questions as follows:
• Yes, I have successfully made withdrawals from this casino before.
• I only played casino games and did not place any sports bets.
• All previous communication with the casino has taken place via email. I will send you the relevant emails and screenshots of the chat histories by email after this message. [email protected] Send it to us or upload it here.
Should you require any further information or documents, please let me know.
Thank you in advance for your help and I hope for a timely resolution.
Best regards
Edited by a Casino Guru admin
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1 week ago
Dear Lrnzschoe, thank you very much for your response. To better understand your current situation, could you please confirm the following details?
· Could you let us know how long did your last successful withdrawal took to be processed?
· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
Thank you once again for your patience and cooperation
Best regards,
Attila G.
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1 week ago
Translation
I just received an email saying I need to verify my identity???
Even though my account says everything is verified?
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6 days ago
Dear Lrnzschoe, thank you for your response. Has the casino provided any reason for the additional verification requirements? If possible, could you please forward your correspondence? You can reach me via email at [email protected], or you can attach screenshots here.
Thank you for your patience and cooperation.
