The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
Legiano Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €17,000
Legiano Casino
Safety Index:HighCase summary
Discussion
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2 months ago
Translation
Hello, I initially deposited around €100 several times at Legiano Casino and then won a bit through sports betting, gradually building up my winnings. I once had €1000 (withdrawn in two installments of €500). This arrived after about 5 days. I withdrew on November 9th and received it on November 14th. Now I have three pending requests for €500 each (November 14th, 15th, and 16th), but I haven't received anything yet, even though I was promised on November 20th that they would be processed within 3 days. Additionally, I still have €3900 in my account that I would like to withdraw. If everything takes this long, I'll have to chase them endlessly, since you can only submit a maximum of three requests at a time. Honestly, I don't think that's fair. The deposit process takes only a few seconds, so I think they should also adhere to the agreed-upon three days for the withdrawal. I don't want to wait two weeks for my current applications to be processed, only to then wait another two weeks for three new ones to be processed. I'm worried I won't receive my money, even though I won it fairly!
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Dear Tobi2244,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 months ago
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I currently have three withdrawals pending. I signed up with Legiano because their terms and conditions promise a processing time of three business days. Currently, €1500 is pending (one €500 withdrawal on November 16th, one €500 on November 22nd, and one €500 on November 23rd).
Regarding the withdrawal due on November 16th, I've been told for four days now that it's in its final stages and that I should be patient. However, waiting this long is damaging my trust, and there are always different excuses... I received two other withdrawals of €500 each on November 14th and 15th on November 22nd, but why hasn't the one from November 16th arrived yet? I find this very frustrating. Currently, €1500 is being processed for withdrawal, and I still have €6000 in my Legiano account, from which I definitely want to withdraw another €5500. I won the money fairly through sports betting, and now I'm worried that I won't receive it. I've already received €2000, but I'm afraid I won't get the rest.
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2 months ago
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I'd really like to withdraw all the money at once... I find the casino's behavior completely unprofessional. They promise I'll get the money, but every day they tell me I have to be patient. How long am I supposed to wait until I get the remaining €5,500 as well? Can you please help me?
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2 months ago
Dear Tobi2244,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 months ago
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I received two withdrawals of €500 each last Saturday. One of the €500 withdrawals is still pending since November 16th. Now, two more €500 withdrawals are pending from November 22nd/23rd. I understand that it can sometimes take 2-3 days longer than the stated 3 days, but the withdrawal from November 16th was already 12 days ago... Unfortunately, my trust in the casino is dwindling. I was repeatedly promised that the withdrawal was in its final stages, and I still haven't received it. Furthermore, I now have a balance of €5500, which I intend to withdraw completely, as I have lost all confidence in the casino after having to wait almost two weeks for a withdrawal and being told in the chat to be patient. I expect the other withdrawals to be processed within the standard timeframe.
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2 months ago
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Furthermore, I don't understand why the other two payments from November 14th/15th, which I received on November 22nd, are taking another week. I still haven't received the one from November 16th. I just don't get it anymore…
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2 months ago
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To reiterate the current status, the €1500 payout is still outstanding, and I still have €5300 in my account that I would also like to withdraw…
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2 months ago
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Furthermore, I would like to withdraw the remaining 5300 euros and no longer gamble with that money. However, I don't want to wait 10 weeks or so if every withdrawal takes that long…
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2 months ago
Dear Tobi2244,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Attila G.
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2 months ago
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Quick update. I received two withdrawals today, two for €500 each, from November 22nd/23rd. The one from November 16th is still being processed. I've submitted another request today. I still have a significant balance, and I expect the casino to process it promptly so I don't have to wait 13 days or so for it to be processed. It takes forever to get everything paid out. I understand if it takes a day or two longer than the stated 3 days, but not two weeks...
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2 months ago
Dear Tobi2244,
It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.
If there are any updates or new details since your last message, please share them with me.
As part of our standard procedure, I’m also inviting a representative from Legiano Casino to join this conversation. Their input should help us move the case forward more efficiently.
Dear Legiano Casino,
Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.
Thank you for your cooperation and a timely response.
Best regards,
Samuel
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2 months ago
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I've now received all the old payments, but some took up to two weeks, which is simply too long. Yesterday and today I submitted two new requests for €500 each, and I'll submit another one for €500 tomorrow. I hope that this time they'll stick to a processing time of 3-5 days. I'll still have over €4,000 in my Legiano account; otherwise, it'll take forever…
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2 months ago
Dear Tobi2244,
Your withdrawal request has been forwarded to the appropriate department, which will process the payment at the earliest opportunity.
Thank you for your patience and understanding.
Kind Regards,
Legiano Team
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2 months ago
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Yes, as I said, I received the old payments on Tuesday. I hope that everything will go a bit faster with the next ones and that I won't have to wait two weeks…
I hope it works out in the next 3-5 days as stated.
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2 months ago
Hello Tobi2244,
Thank you for the update and for keeping me informed. I understand that waiting up to two weeks for previous withdrawals was frustrating, and I appreciate your patience throughout this process.
It’s good to hear that your old payments have been received. Let’s monitor the new withdrawal requests you submitted, and please inform me as soon as they are processed. This will help us keep a clear overview of the situation and ensure that everything progresses as expected.
Thank you again for your cooperation and for providing these updates. I would also like to thank the Legiano Casino representative for the recent update regarding the processing of your withdrawals.
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2 months ago
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Yes, I will continue to report and provide updates until everything has been paid out.
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1 month ago
Dear Tobi2244,
thank you for your message. I just wanted to check whether there have been any new developments on your side since your last update. Please let me know if the withdrawals have been processed or if there is anything new to report.
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1 month ago
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So far, the payouts are working fine, and I hope it stays that way since I still have a little over €2000 to withdraw. I'll keep you updated on whether everything works out.
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1 month ago
Dear Tobi2244,
thank you for the update. I’m glad to hear that your withdrawals have been processing smoothly so far. Please keep us informed as you continue with the remaining funds. If everything goes through without issues, or if anything unexpected comes up, feel free to let us know so we can assist further if needed.
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1 month ago
Dear Tobi2244,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
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Currently, withdrawals are working fine; I've continued to win and still have almost €5,000 in my Legiano account. I'll keep you updated on whether future withdrawals go through as well. The casino is currently adhering to the stated 3-day processing time.
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1 month ago
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Hello, I've won again and now have almost €7,000 to withdraw. Withdrawals are now taking 3-4 days. I currently have two pending applications that were submitted two days ago, and I wanted to submit a third, but I'm being told I've reached the limit, even though I have two pending withdrawals that were also submitted two days ago.
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1 month ago
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I would like a faster option; I can only pay out 500 euros per application…
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1 month ago
Dear Tobi2244,
Thank you for the detailed update. I appreciate you keeping the thread informed.
At this stage, I would like to clarify a few points so I can keep the complaint accurate and prevent it from being unnecessarily prolonged.
First, could you please confirm how much has been successfully withdrawn and received by you since this complaint was opened? This will allow me to correctly update the disputed amount and keep the case aligned with the current situation.
Based on your updates so far, it appears that:
- Withdrawals are being processed
- The casino is adhering to its stated limits (EUR 500 per withdrawal / EUR 7,000 monthly)
- Processing times of 3–4 days are currently being respected
Please note that reaching withdrawal limits or having multiple pending withdrawals is not considered an issue, as long as the casino follows its published terms. At the moment, I do not see indications that the casino is withholding funds unfairly.
If withdrawals continue to be processed according to these limits, I may be able to resolve this complaint positively, with the option to reopen it should any unexpected issue arise later.
I kindly ask you to play cautiously while this complaint is ongoing, as continued wins and new withdrawals can make it difficult to keep the case clear and properly assessed.
Once you confirm the total amount already received, I will determine the most appropriate next step.
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1 month ago
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I received approximately €10,000 and now have €7,000 remaining. However, due to the limit, I can't make any further withdrawals until January. I'll get back to you in January.
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1 month ago
Dear Tobi2244,
thank you for the update.
Since withdrawals are currently being processed according to the casino’s limits and you have already received a significant part of the funds, please let me know if you are comfortable with closing this complaint for now, with the option to reopen it later if any issues occur once withdrawals resume.
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4 weeks ago
Dear Tobi2244,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 weeks ago
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Hello, I can now continue making withdrawals; I have three withdrawals pending and am waiting for them to be processed.
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3 weeks ago
Dear Tobi2244,
Thank you for your update and for letting me know that you now have pending withdrawals.
I recommend that you monitor the processing of these withdrawals and let me know once they have been completed. This will help ensure that your complaint can be fully resolved.
Thank you for keeping me informed, and I hope your remaining withdrawals are processed smoothly and without delay.
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3 weeks ago
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Hello, unfortunately it's taking longer than last time... I had it paid out on January 1st, but haven't received anything yet...
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3 weeks ago
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Hello, I wanted to give you an update. I had to wait because I withdrew €7,000 last month. I made another withdrawal on January 1st, and now the withdrawals are taking longer than expected, and I haven't received anything yet. Recently, when you contacted Legiano Casino, things suddenly moved quickly, within three days. It's frustrating that I have to chase after my money again, especially since it's been nine days since I submitted the request. Could you please contact Legiano Casino again?
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3 weeks ago
Dear Tobi2244 and Legiano Casino,
thank you both for the updates.
Dear Tobi2244, thank you for explaining the situation in more detail. To keep the case accurate, could you please confirm how much of your balance is still pending for withdrawal at this moment and how many withdrawals are currently awaiting processing?
Dear Legiano Casino, I would kindly ask you to clarify where the current delay stands. The player indicates that withdrawals submitted on January 1st are still pending, whereas previous withdrawals were processed within a shorter timeframe.
Could you please confirm:
- whether the pending withdrawals are still under standard processing,
- if there is any specific reason for the longer processing time compared to previous payouts, and
- an approximate timeframe in which the remaining withdrawals can be expected to be completed?
Once we have confirmation from both sides and a clearer timeline, we can determine whether this complaint can be resolved or if further action is required.
I will await your responses.
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3 weeks ago
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Currently, three payouts of €500 each are in progress. One each from January 1st, 2nd, and 3rd.
In December, the payouts were quick; sometimes I even received the money within two days, at the latest within three. I was happy with that, but not if it takes this long again now. I'm also attaching a photo. After that, I still have almost €7,000 to withdraw, but everything is taking so long…
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2 weeks ago
Dear Tobi2244,
Your withdrawal request has been forwarded to the appropriate department, which will process the payment at the earliest opportunity.
Thank you for your patience and understanding.
Kind Regards,
Legiano Team
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2 weeks ago
Dear Legiano Casino Team,
thank you for the update and for confirming that the withdrawal requests have been forwarded for processing. I appreciate your cooperation in this case.
Dear Tobi2244,
thank you for the clarification and for providing the details regarding the pending withdrawals. I would like to note that, according to the casino’s withdrawal policy, the maximum monthly withdrawal limit is €7,000. If this limit was reached in the previous month, it could be one of the factors contributing to the longer processing time of the withdrawals submitted at the beginning of January.
Additionally, due to the holiday period and depending on the payment method used, withdrawals can in some cases take up to two weeks to be completed, even if previous payouts were processed faster.
For now, I kindly ask you to keep me informed once any of the pending withdrawals are completed or if there are any changes to your account balance. I will continue to monitor the situation.
Thank you both for your patience and cooperation.
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2 weeks ago
Dear Casino Guru,
We can confirm that the player currently has no pending withdrawals and no remaining balance available on his account.
Kind Regards,
Legiano Team
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2 weeks ago
Hello everyone,
thank you to the Legiano Casino team for the clarification and for confirming the current status of the account.
Dear Tobi2244, according to the casino’s update, there are currently no pending withdrawals and no remaining balance on your account. Could you please confirm whether this information is correct on your side?
Once confirmed, we will be able to proceed with closing this complaint.
Thank you.
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1 week ago
Dear Tobi2244,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Samuel
Casino.Guru
