Legiano Casino - Player’s account has been closed without support.

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Dear les122,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Have you tried contacting the casino via email to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello,

Kyc was passed, it was the live chat that they ignored were I stated that I need to be permanently self excluded due to severe addiction that they ignored, they replied and contacted me for bonuses and to deposit more through live chat but they ignored my request for account closure due to addiction for a week. It was acknowledged by them that they received my request through live chat in the documents they sent me, were I asked for all the live chat communications, because they were lying to me that I never sent them a message stating my situation. It is included in my previous message

Dear les122, thank you for your response. Could you please advise on your deposit history since your original self exclusion request? If possible, could you please send receipts of your deposits as well?

You can reach me via email at [email protected], or attach screenshots here.

Thank you for your patience and cooperation.