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HomeComplaintsLegiano Casino - Player's account has been closed.

Legiano Casino - Player's account has been closed.

Opened
Current status

Waiting for Casino Guru to reply

6d 11h 5m 12s

Legiano Casino
Safety Index:High

Case summary

The player from Italy has had his account blocked and can no longer access it after making some winnings at the casino.

Public
Public
2 days ago
Translation

I made some winnings at the casino and my account was blocked and I can no longer access it.

Automatic translation:
Public
Public
18 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
18 hours ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before you lost access to the account?
  • Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Public
Public
12 hours ago
Translation

The winnings were accumulated through slots, I was never asked for verification, I played both with bonuses and with real balance

Automatic translation:

Casino Guru is examining the case

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