The player from Nova Scotia had been requesting the closure of her account since before October 2024 due to a gambling problem, but the casino had not responded or assisted her. The Complaints Team facilitated communication, leading to the resolution of her issue. The player marked the complaint as resolved, indicating satisfaction with the outcome. The player later marked the complaint as resolved.
JeetCity Casino - Player’s account closure request is delayed.
Resolved
Our verdict
Case closed
Amount: C$90,000
JeetCity Casino
Safety Index:HighCase summary
Discussion
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:
Self-exclusion
In case you wish to block access to your account on our website, then you can self-exclude yourself from accessing your gaming account on jeetcity.com for a desired period.
To enable self-exclusion, please visit the "Responsible Gambling" section in your account. You also can contact our Customer Service via chat ("Chat now") or sending us a message when Support staff is not online by using the "Leave us a message" function at the bottom of the site.
Could you please forward me the message in which you informed the casino about your gambling problem? My email address is [email protected]. Also, do I understand correctly that you still have access to your casino account?
Thank you very much in advance.
Best regards,
Kristina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear kash2025,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
