Gamblezen Casino - Player's winnings are delayed and canceled.

They don't pay my winnings. Im fully verified and I already had withdrawal. And the winning come from a deposit. I win 1950 $ and du to their limits of withdrawal (750$ per transaction) i had to do 3 withdrawal one of 500$ and 700$ and 750$. They only send me the first 500$. After that my withdrawal still im pending. That's made 4 day. And today when I connected, I see my withdrawal was canceled by them. No reason , no email was told me. When I contact the live support they say they aren't resposable of the withdrawal, I li have to contact financial departemant if I have question. That what I did and they n ever answering me. How could you give them a note like that? Seriously I go see all the comment on trustpilot and just here on your website and wtf you said they have a high security level. What it happen to me , it happen to many other players

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment method did you select for your withdrawal requests? Have you chosen the same payment method for all three withdrawals?
• Did you select the same payment method that you previously used for depositing?
• Has the casino cancelled both pending withdrawals, or only one of them?
• When exactly did you contact the financial department of the casino?
• Is your account fully verified?
• Have you submitted new withdrawal requests in the meantime? If so, when exactly?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alexa95,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika