Funbet Casino - Player’s winnings haven’t been received yet.

Good evening, I have withdrawn 1000 euros by bank transfer and another 500 by btc and I have another 11000 to withdraw. They tell me that my money is safe and that there is no reason to worry, but I don't see any light, so I wanted to ask you to tell me if it is valid and if my money will definitely arrive.

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Dear Nazovic88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't ask for identification because they told me it wasn't necessary.

Good morning, another question. The email I have registered with the funbet casino is no longer working and has been blocked. Can I change my email easily by sending them an email with my new one? Or will there be a problem with that?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nazovic88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila