The player from Italy had requested two withdrawals on October 20th, but after a month, he had not received any funds. Despite having contacted online support, he continued to receive unfulfilled promises of resolution. The issue was ultimately resolved when the player marked the complaint as resolved after receiving assistance from the Complaints Team. The resolution was confirmed, and the complaint was marked as 'Resolved' in the system.
Cazeus Casino - Player faces delayed withdrawals.
Resolved
Our verdict
Case closed
Amount: €500
Cazeus Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
5 days ago
Translation
I requested a withdrawal on October 20th for two withdrawals, but to date they haven't credited me anything. The online service keeps telling me they'll resolve the issue soon, but they never do.
Automatic translation:
Public
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3 days ago
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Public
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3 days ago
Dear Giuseppe74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Cazeus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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3 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Giuseppe74,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
