Betwarts Casino - Player's withdrawals are delayed.

Dear team,

I have two pending withdrawals, each of 500 euros, from betwarts.com. One is from November 16, 2025, and the other from November 17, 2025 (please see the attached photos). Both have been delayed, and I have been continuously lied to, being told that the withdrawal will be processed soon. I have submitted all the documents they requested, yet the issue remains unresolved to this day. I kindly ask for your assistance in this matter. Thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika