bet365 Casino AR - Player's withdrawal is delayed and account access is restricted.

Hello

Bet365 make unfair and fishy practices so I'm filling a complain.

I made 2 small deposits over skrill and 2 withdrawals, everything was fine. Few days ago I made 2 bigger deposits of 1000€ in total and played with that balance, I accumulated 2024€ and they partially disabled my account and removed skrill withdrawal option from my payment methods.

I asked their live support several times why they do such thing but they don't want to explain the reason why I can not withdraw to my skrill account anymore. First time I was even told that they found my skrill used on another bet365 account which is completely lie as I have only used my skrill with my own bet365 account ( they later corrected that it was not right accusation )

Skrill payment method is available in their FAQ as withdrawal method so there is no global restriction or lack of support, they removed this payment method on purpose because I made over 1000€ in winnings and they don't want to pay.

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Dear mhmhs98,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with bet365 Casino AR. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika