The player from Germany had deposited €25 into her casino account, which was confirmed by support, but she could not access her account as it was blocked. She sought to file a complaint due to the lack of response from the casino. The issue was resolved after the player marked the complaint as resolved, indicating that the casino had addressed her concerns. The Complaints Team confirmed the resolution and expressed appreciation for her cooperation.
Belabet Casino - Player's account is closed and inaccessible.
Resolved
Our verdict
Case closed
Amount: €25
Belabet Casino
Safety Index:Fresh casinoSafety Index
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7.3
Belabet Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Case summary
Discussion
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2 days ago
Translation
Since the casino has not responded yet, I would like to file a complaint here. I deposited €25 and the money was credited to my account according to support, but the account is blocked and I cannot access it.
Automatic translation:
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yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Dear simplyme,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- How long have you been a player at this casino, please ?
- Have you had a chance to participate in a gameplay, please?
- Did you pass the verification before you lost access to the account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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20 hours ago
Translation
I registered at this casino and was then redirected to the deposit page. I claimed the welcome bonus and deposited via credit card. Then I was logged out and couldn't log back in, receiving a message that my account was blocked, even though the money had already been successfully paid by credit card. Support is not very helpful; they say they'll forward the case to the relevant department and that they'll contact me by email. So far, nothing has happened—no feedback and no explanation as to why the account is blocked!
Automatic translation:
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8 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear simplyme,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
