BassBet Casino - Player claims that payment has been delayed.

I have requested withdrawals from 17/10 and 19/10.. 500 euros and 500 euros I have not received a single euro yet.. I also have a balance in the account of approximately 735 euros.. I have sent an email, I have chatted and all they tell me is sorry and patience.. they do not give me an answer, I will never get my money.. I also can not find the page anymore from the Google search it tells me that it does not have a legal license in Greece.. it gives me this (The website in question offers online gambling services in Greece without the necessary national license from the EEEP, something which is expressly prohibited according to law 4002/2011.. and so I enter from my old link in the email to connect.. also sometimes the page has appeared in Arabic and the conversations in the chat are Arabic and translated into English, something is wrong with I am ready to address this page to both the EEEP and the electronic prosecution...if I don't get my money...I've waited long enough.

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Dear Giannis7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account has been verified, yes, and now we are on the 13th day and the 11th day that my withdrawals have not been completed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Giannis7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila