The player from India reports that after winning 1 BTC from a free daily wheel spin at 1win Casino, the amount was not credited, and his account has since been blocked. He provided proof of his win and claims initial support misled him about the prize. He has updated his KYC documents and seeks assistance in recovering his winnings.
1win Casino - Player's account has been restricted after winnings.
Resolved
Our verdict
Case closed
Amount: 1 BTC
1win Casino
Safety Index:HighCase summary
Discussion
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Public
6 days ago
Important notice:
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Public
Public
6 days ago
Dear mohammedsahil4842,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you ever made a withdrawal/deposit at this casino?
- When did you win the 1 BTC from the free daily wheel spin and when was your account restricted or blocked?
- Did you pass the full verification process before you lost access to the account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
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Public
2 days ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear mohammedsahil4842,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petra
