CO77AUS Casino - Player’s account is closed after deposit issue.

The site had a bonus with two withdrawal options one being "immediate withdrawal" which required you to select the bonus and then if you deposited $100 they would verify the account your deposit came from and your profile information you signed up with match and you were able to withdraw $600 ($100 you deposited + $500 bonus) I completed the required steps and when they checked my depositing account against my signup details they tried to tell me that my bank account was different even though I had a screenshot of my bank account on this site showing that it was correct before they fraudulently changed it themselves so they then asked me to update my bank details which I did and then I apparently had to deposit another $100 for verification purposes before they would let me withdraw this time $700 which would be $200 for my deposits plus the $500 bonus funds.. So I did a second $100 deposit and was told that they would check my information with their finance team and apparently they were busier than usual and even though it said within 15 minutes I would be verified five hours later I was still waiting for my account to be verified so I was able to withdraw the $700 and then next minute I was logged out and when I tried to log back in I have been blocked from their site so they have taken $200 from me which I haven’t been able to play with and now I can’t contact them because they locked me out of the casino..They are nothing but scammers who are falsely advertising bonuses that they don’t grant and they have stolen my $200.. I have screenshots of majority of our chats showing my bank details were correct before they changed them and tried to tell me they were wrong and also if our conversation showing that they would transfer me $700 once my account was verified before they blocked me from logging into their site.. I tried talking to their chat whilst I was not logged in and no one replies I’ve tried contacting them through messenger but I’m also blocked on there and then when I used a friends account to sign up and started talking to them as soon as I mentioned what they done they also blocked my friends account they are thieves..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CO77AUS Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share supporting evidence of your claims with timestamps?
• At what point is the payment information entered into the casino's system, and how did you enter it? Did the casino disregard proof of your payment with your personal information when verifying your account?
• Could you please share with me a more complete communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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