Betx101 Casino - Player believes that their withdrawal has been delayed.

Hello, the problem is not only with the withdrawal of funds, the withdrawal was made on March 30, I read here and everywhere about fraudulent actions on their part and the problem is that there is no one in the online chat, no one answers and I have repeatedly written to the mail no answer, it feels like there is no one in the casino, you can only deposit money and lose, and when there are difficulties or you need to withdraw money, no one is there, maybe you can somehow communicate with the support service, although it is unlikely that it exists

Dear Arm009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.