BassBet Casino - Player’s withdrawal is delayed and account is under review.

I cannot access my account as its "under review " 

Its a recently opened account , and ive been successful completing 2 other withdrawals  and i have one pending withdrawal remaining that they continue to state is pending , it should be finalised shortly and it also got prioritised with the financial department also!!

. After seeing the receiving the emails that my withdrawal has cancelled, yet i did not do this - with all attempts to log in , failed to do so as i have no access to account now , it states its under review.

attemps to find out whats going on - the interaction via the website chat " they are undergoing maintenance and i will be notified of when its finish to log in but no agent knows why, and continues to tell me to troubleshoot to which unfortunately is not that quick solution as its not a technical error.

That information not accurate and the website is not undergoing any form Maintenance another agent has informed me!

I have been told at this stage my withdrawal is still Pending and it should finalised today (correct timeframe considered) 

i have sent many emails with no response and ive spoken to chat every day to ask about my funds and ive been reassured it will be done and i will receive it shortly even when i explain everything all over again.. ive simply been told i will get it but i never have!

Dear Dpasc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

i played slots.

I had sent them all my identification through email despite them not requesting it. I never got any response or confirmation of proving those documents.

No this was without a bonus.