The player from Germany was waiting for a €500 payout requested two weeks prior, with no updates since June 15, 2025. Despite several attempts to contact support, he received only automated responses and was frustrated by the lack of assistance. The issue was resolved after the player marked the complaint as resolved, indicating satisfaction with the outcome. We acknowledged the resolution and encouraged the player to reach out for any future issues.
BassBet Casino - Player’s withdrawal is delayed.
Amount: €500
BassBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 hours ago
Public
Public
3 days ago
Translation
I've been waiting for my €500 payout since June 15, 2025. I've already contacted support several times, and I keep getting auto-text replies. They haven't helped me; they just keep telling me that the finance department is processing it.
Automatic translation:
Public
Public
2 days ago
Dear Ferog36,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:
- What payment method did you use for this withdrawal request? Have you used this payment method for your withdrawals before?
- Have you received any specific communication from the finance department regarding the delay in your payout?
- Did you accumulate your winnings with or without a bonus?
- What types of games did you play?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
2 days ago
Translation
I deposited with Visa. They kept saying there was a delay in the finance department. They've been telling me this for 15 days. I played with the bonus and wagered it a month ago. I only played slots. The live chat wasn't helpful at all. I withdrew via bank transfer.
Automatic translation:
Public
Public
14 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Ferog36,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
